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Voice Process / Callers

Voice Process / Callers

Job description

  • Responsible for making calls to Hospital and Clinics for follow up regarding medical record request after initial submission of request

Responsibilities and Duties

  • Confirm receipt of request/prepayment
  • Check for additional documents
  • Check turnaround time and update call outcome on the client application
  • Regular follow-up on Call to be made until the request is closed.

Required Experience, Skills and Qualifications

  • Prior experience in US Healthcare Calling Process, medical records retrieval
  • Must be reliable, honest, motivated, organized, detail oriented and able to work independently.
  • Good communications skills – ability to comprehend English is essential – should be able to apply rules and guidelines to case situations after understanding the case.
  • Must be a Graduate
  • Flexibility to work in shifts will be required
  • Would be preferred 1-5 year of experience in US Healthcare Calling process.
  • Should understand requirements of HIPPA (Health Insurance Portability and Accountability Act) for Patient Health Document Management.
Job Category: Voice Process
Job Location: Chennai

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